Service /09 · Retention
Build Stronger Relationships with Existing Customers
Useful customer communication can encourage repeat enquiries and keep your audience informed about relevant updates. We help plan email and WhatsApp campaigns for customers who have agreed to receive communication.
Consent-first
Email · WhatsApp · Customer updates
/ 01 — What we do
Communication people find useful.
- WhatsApp campaign planning and message copy
- Email newsletters and promotional campaigns
- Customer list organisation and clean-up support
- Campaign creatives and communication planning
/ 02 — Consent and platform rules
Permission comes first.
We follow applicable platform rules and focus on sending messages only to people who have provided the appropriate consent.
A cleaner, permission-based list is more useful than a large list of people who did not ask to hear from you.
/ 03 — Our approach
Plan the reason before the message.
Audience
Understand who has agreed to receive communication and what they care about.
Message
Plan campaign copy and creatives around a clear, honest reason to reach out.
Consent
Work within platform rules and the consent you have on record.
Review
Review the agreed campaign activity and note what to improve next time.
/ 04 — Who it is for
Businesses with a customer base to nurture.
Stay connected, respectfully
Plan your customer communication campaign.
We will help you send fewer, more useful messages to the people who actually want to hear from you.